Table of contents
1. Definitions and Applicability
1.1 Definitions
In these Terms and Conditions, unless the context indicates otherwise:
"Dutch Tours and Transfers" or "DTT": the company Dutch Tours and Transfers and any of its affiliated entities, employees, subcontractors and agents involved in providing transportation and related services.
"Client": the contracting party who makes the booking with Dutch Tours and Transfers, whether on their own behalf or on behalf of passengers, guests or a third party.
"Passenger(s)": any person actually carried in a vehicle operated or arranged by Dutch Tours and Transfers, whether or not they are the Client.
"Service(s)": all transportation and related services provided or arranged by Dutch Tours and Transfers, including but not limited to transfers, tours, hourly/disposal services, shuttle services, event transportation and any additional services agreed in writing.
"Event booking": any booking involving multiple vehicles, group transportation, complex itineraries or multi-day programmes, as defined by Dutch Tours and Transfers in the quotation or confirmation.
"Written" or "in writing": includes email and other electronic communications where the sender can be identified with reasonable certainty
1.2 Applicability
These Terms and Conditions apply to all offers, quotations, bookings and agreements between Dutch Tours and Transfers and the Client relating to the provision of Services, regardless of how the booking is made (email, online form, telephone, OTA, travel agent or otherwise)
By placing a booking, the Client confirms that they have read, understood and accepted these Terms and Conditions on behalf of themselves and all Passengers included in the booking.
Any general terms and conditions of the Client are expressly rejected and shall only apply if and to the extent that Dutch Tours and Transfers has expressly accepted them in writing.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the original intent of the parties.
2. Cancellation Policy
2.1 Transfers and Tours
For transfers and tours, cancellations made up to 24 hours before the scheduled start time are free of charge and, if already paid, are refunded 100%. Cancellations made within 24 hours before the scheduled start time are charged 100% and are non-refundable.
2.2 Sprinters and Vehicles Above 8 Passengers – Individual Bookings (Non-Event)
2.2.1 Transfers (Point-to-Point)
Cancellations made up to 48 hours before the scheduled start time are free of charge.
Cancellations made between 48 and 24 hours before the scheduled start time are charged 50%.
Cancellations made within 24 hours before the scheduled start time are charged 100%.
2.2.2 Tours, Disposals and Hourly Services (As Directed)
Cancellations made within 72 hours before the scheduled start time are charged 50%.
Cancellations made within 48 hours before the scheduled start time are charged 75%.
Cancellations made within 24 hours before the scheduled start time are charged 100%.
2.3 Events and Multi-Day Bookings (Multiple Vehicles / Complex Planning)
For events, group transportation with multiple vehicles and multi-day bookings, a stricter cancellation policy applies:
Cancellations made up to 14 days before the first scheduled service are free of charge.
Cancellations made between 14 and 7 days before the first scheduled service are charged 30%.
Cancellations made between 7 days and 48 hours before the first scheduled service are charged 50%.
Cancellations made between 48 and 24 hours before the first scheduled service are charged 75%.
Cancellations made within 24 hours before the first scheduled service are charged 100%.
Any deposits already paid will be offset against the above percentages. Administrative or organisational fees may be charged in addition if agreed in writing in advance.
3. Waiting Time and No-Show
3.1 Amsterdam Airport Schiphol Pick-Ups
3.1.1 Included Waiting Time
For arrivals at Amsterdam Airport Schiphol, a waiting time of 60 minutes from the official landing time is included.
3.1.2 Additional Waiting Time
After the included 60 minutes, additional waiting time will be charged:
Waiting time is calculated per started 15 minutes, based on the applicable hourly rate of the booked vehicle.
3.1.3 No-Show at the Airport
A no-show is deemed to have occurred if:
the Client does not meet the chauffeur at the agreed meeting point;
the Client leaves the airport without contacting Dutch Tours and Transfers or the chauffeur; or
the Client does not respond and does not provide further instructions within 60 minutes a er landing, despite reasonable attempts to reach them.
In case of a no-show, 100% of the booked service will be charged.
3.2 Non-Airport Pick-Ups (Hotel, Office, Private Address, Venue)
3.2.1 Grace Period
For all non-airport pick-ups, a grace period of 15 minutes a er the agreed pick-up time applies.
3.2.2 Additional Waiting Time
After the 15-minute grace period:
Additional waiting time is charged per started 15 minutes, based on the applicable hourly rate of the booked vehicle.
3.2.3 No-Show for Non-Airport Pick-Ups
A no-show is deemed to have occurred if:
the Client does not appear at the agreed location;
the Client is still not present 30 minutes after the agreed pick-up time; and
the Client remains unreachable or does not provide further instructions.
In case of a no-show, 100% of the booked service will be charged.
4. Payment and Invoicing
4.1 General Payment Terms
Unless agreed otherwise in writing, all Services must be paid in accordance with the payment terms set out below.
Dutch Tours and Transfers reserves the right to request prepayment or a valid credit card guarantee prior to confirming any booking.
4.2 Standard Bookings (Non-Event Services)
4.2.1 Private Clients, Website and OTA Bookings
For all standard transfers and tours booked directly via the website, online travel agencies (OTAs) or by private clients:
100% prepayment is required prior to the service date.
A booking is only considered confirmed once payment has been received or a valid card authorisation has been successfully processed.
Dutch Tours and Transfers reserves the right to release any provisional booking if payment has not been received within the communicated deadline.
4.2.1 Private Clients, Website and OTA Bookings
For all standard transfers and tours booked directly via the website, online travel agencies (OTAs) or by private clients:
100% prepayment is required prior to the service date.
A booking is only considered confirmed once payment has been received or a valid card authorisation has been successfully processed.
Dutch Tours and Transfers reserves the right to release any provisional booking if payment has not been received within the communicated deadline.
4.2.2 Approved Corporate Clients and Travel Agents
For approved corporate accounts and registered travel agents, payment on account is possible:
Invoices must be settled within 14 days from the invoice date, unless a different term has been agreed in writing.
Dutch Tours and Transfers may withdraw credit terms and require prepayment if payment behaviour is unsatisfactory or credit limits are exceeded.
4.3 Events and Multi-Day Bookings (Multiple Vehicles / Complex Planning)
4.3.1 Deposit
A 50% non-refundable deposit is due at the time of booking confirmation.
The event booking is only secured once the deposit has been received.
4.3.2 Remaining Balance
The remaining 50% must be paid no later than 7 days before the first scheduled service date.
If the remaining balance has not been received by this deadline, Dutch Tours and Transfers reserves the right to suspend or cancel the services. In such cases, the applicable event cancellation policy will apply.
4.3.3 Additional Services and Extras
Any additional services ordered after the initial confirmation, such as extra vehicles, extended hours, extra stops, coordinators or last-minute changes, will be invoiced separately and are due in accordance with the payment terms agreed with the Client (prepayment for private clients, 14 days for approved accounts).
4.4 Invoicing and Late Payments
4.4.1 Invoicing
Invoices are issued electronically to the email address provided by the Client.
The Client is responsible for providing correct billing details and notifying Dutch Tours and Transfers of any changes without delay.
4.4.2 Payment Term
Unless otherwise agreed in writing, the standard payment term is 14 days from the invoice date for all invoice customers (corporate and agents).
4.4.3 Reminders and Late Payment Fees
If payment has not been received by the due date:
A first reminder will be sent without additional charge.
If payment is still outstanding 30 days after the invoice date, Dutch Tours and Transfers reserves the right to charge a late payment and/or administration fee and charge interest and reasonable collection costs in accordance with applicable law.
4.4.4 Collection and Legal Costs
Should an invoice remain unpaid after repeated reminders, Dutch Tours and Transfers may transfer the claim to a collection agency or initiate legal proceedings. All reasonable costs incurred in collecting overdue payments, including extrajudicial collection costs and legal fees, may be charged to the Client.
4.5 Credit Card Payments and Surcharges
Dutch Tours and Transfers accepts major credit cards for payment of Services. By providing credit card details, the Client authorises Dutch Tours and Transfers to charge the card for the agreed Services, including applicable surcharges, waiting time, extra hours, additional stops and other costs arising from the booking.
In accordance with applicable payment services regulations, a credit card surcharge of 4% may be applied to payments made with cards issued outside the European Union. Any such surcharge will be clearly indicated on the quotation or payment link.
Dutch Tours and Transfers will not apply credit card surcharges to cards issued within the European Union, unless permitted by law and explicitly stated in advance.
4.6 Account Holders and Invoicing
For approved account holders, Dutch Tours and Transfers may agree specific invoicing arrangements in writing. Unless otherwise agreed, account holders are invoiced on a weekly basis for all Services performed during the relevant period.
Unless a different payment term has been agreed in writing, invoices issued to account holders must be settled within 7 days from the invoice date.
If payment from an account holder is not received within the agreed term, Dutch Tours and Transfers reserves the right to suspend further Services, adjust credit limits and/or require full prepayment for future bookings, in addition to any late payment fees and collection costs.
4.7 Additional Costs and Third-Party Charges
Unless explicitly included in the quoted price, all third-party costs incurred in connection with the Services, such as parking fees, road tolls, tunnel charges, entry fees, city access fees and similar charges, will be billed to the Client at cost.
If, at the request or instruction of the Client or any Passenger, the chauffeur is required to stop, park or wait in an area where parking fines or penalties are issued, any such fines or penalties may be charged to the Client named on the booking, plus a reasonable administration fee.
Any additional journeys, detours or extra stops requested on the day of service and not included in the original confirmation may be charged separately according to the applicable tariffs of the booked vehicle.
4.7.1 Chauffeur Discretion: Parking, Speed and Traffic Compliance
The chauffeur always has the final discretion to decide where to stop or park and at which speed to travel, taking into account safety, traffic regulations and local enforcement rules. The chauffeur may at all times refuse any request from the Client or Passengers to stop or park in an unsafe, prohibited or unauthorised place or to drive faster than permitted or otherwise ignore traffic rules.
If, despite the chauffeur's advice, the Client or Passengers insist on such unsafe or unlawful behaviour and a parking fine, speeding ticket or other official penalty is issued as a result, all such fines or penalties may be charged in full to the Client named on the booking, plus a reasonable administration fee.
5. Vehicle Condition, Damage, Smoking and Client Conduct
5.1 Vehicle Condition and Cleanliness
Clients and Passengers are expected to treat the vehicle, the chauffeur and any equipment with respect and reasonable care at all times.
Dutch Tours and Transfers maintains all vehicles to a high standard of cleanliness and presentation. If, in the opinion of the chauffeur or Dutch Tours and Transfers, the vehicle requires excessive cleaning due to the Client's or Passengers' actions, including vomiting, spilled food or drinks, mud, staining or strong odours such as cigarette smoke, a fixed cleaning and valeting fee will be charged to the Client.
If the vehicle must be taken out of service due to such contamination, Dutch Tours and Transfers reserves the right to charge the Client for any loss of earnings resulting from the vehicle being unavailable for subsequent bookings.
5.2 Non-Smoking Policy
All vehicles operated by Dutch Tours and Transfers are strictly non-smoking. Smoking of any kind, including cigarettes, cigars, pipes, e-cigarettes and vaping devices, is not permitted inside the vehicles under any circumstances.
Any breach of the non-smoking policy may result in a cleaning and deodorising fee and additional loss-of-earnings charges if the vehicle must be taken out of service.
5.3 Damage to the Vehicle
The Client is responsible and liable for any damage caused by the Client or any of the Client's Passengers to the interior or exterior of the vehicle, including damage to seats, upholstery, panels, glass, fixtures, in-car equipment and accessories.
Dutch Tours and Transfers may charge the full cost of repair and parts, as well as associated valeting or cleaning costs, to the Client. Evidence of such costs can be provided on request..
If the damage renders the vehicle temporarily unfit for service, Dutch Tours and Transfers reserves the right to charge the Client for reasonable loss of earnings during the period the vehicle is out of service
5.4 Pets and Animals Policy
Animals are only transported if this has been clearly requested and confirmed in advance at the time of booking. If no prior notice has been given, the chauffeur and Dutch Tours and Transfers may refuse transport of animals without refund.
All animals must always be transported in an appropriate animal crate or animal box placed securely in the vehicle. Animals are not permitted to move freely in the vehicle, sit on seats or be held on Passengers' laps.
The Client remains fully responsible for the animal at all times, including ensuring that the animal is clean, well-behaved and properly secured.
If, in the opinion of the chauffeur or Dutch Tours and Transfers, additional cleaning is required as a result of transporting the animal, a fixed cleaning and valeting fee will be charged and, if the vehicle is taken out of service, reasonable loss of earnings may also be charged.
5.5 Child Safety and Seating
The safety of children is the responsibility of the Client and accompanying parents or guardians. Dutch Tours and Transfers strongly recommends that all children travel in an appropriate child seat suitable for their age, height and weight, in accordance with applicable laws.
Child seats must be requested in advance at the time of booking and are subject to availability. Dutch Tours and Transfers will indicate whether suitable seats can be provided or whether the Client must bring their own.
Where child seats are provided by Dutch Tours and Transfers, they are supplied on a besteffort basis. Parents or guardians remain responsible for checking correct installation and securing the child.
If the Client provides their own child seat, parents or guardians are solely responsible for installation, use and removal. Dutch Tours and Transfers accepts no liability for incorrect installation or use of child seats.
5.6 Client Behaviour and Safety
The Client is responsible for ensuring that all Passengers behave in a respectful and safe manner towards the chauffeur, the vehicle and other road users. Abusive, aggressive, discriminatory, threatening or otherwise unacceptable behaviour will not be tolerated.
Dutch Tours and Transfers reserves the right to refuse transport or terminate the service immediately, without refund, if the Client or any Passenger behaves in an unsafe, abusive, threatening or seriously disruptive manner, refuses reasonable safety instructions, or is excessively intoxicated or unfit for travel.
The consumption of illegal drugs and the possession or use of illegal substances or weapons in the vehicle are strictly prohibited. The chauffeur may terminate the service and Dutch Tours and Transfers reserves the right to notify the authorities.
The consumption of alcohol brought by the Client is only permitted if Dutch Tours and Transfers has explicitly agreed to this in advance and if it complies with local laws. Otherwise, the chauffeur may prohibit alcohol consumption in the vehicle.
6. Liability, Insurance and Force Majeure
6.1 General Liability
Dutch Tours and Transfers will use reasonable care and skill in providing its Services; however, all Services are subject to the limitations of liability in this section.
Dutch Tours and Transfers is not liable for failure or delay in performance where caused by circumstances beyond its reasonable control (force majeure).
Dutch Tours and Transfers is not liable for any indirect or consequential losses, including loss of profit, business, opportunity or costs due to missed flights, trains, connections, meetings or events, unless such loss is the direct result of gross negligence or wilful misconduct.
6.2 Delays, Missed Connections and Service Interruptions
The Client is responsible for selecting appropriate pick-up times and allowing sufficient travel time. Any suggestions made by Dutch Tours and Transfers regarding travel time are non-binding estimates.
Dutch Tours and Transfers is not liable for costs or losses resulting from delays caused by circumstances beyond its control, including traffic delays, accidents, roadworks, closures, diversions, weather, security checks or actions of third parties.
If, due to such circumstances, the chauffeur cannot reach the pick-up location or complete the journey, Dutch Tours and Transfers will make reasonable efforts to propose an alternative, but shall not be liable for resulting losses.
6.3 Luggage, Personal Belongings and High-Value Items
Clients are responsible for loading and unloading their luggage and personal belongings. The chauffeur may assist as a courtesy, but Dutch Tours and Transfers accepts no liability unless loss or damage is the direct result of gross negligence or wilful misconduct.
Dutch Tours and Transfers is not liable for loss of or damage to cash, jewellery, electronic devices, documents, artworks or other high-value items transported in the vehicle. Clients are advised to insure such items.
If a Client wishes to transport exceptionally high-value goods or special items, Dutch Tours and Transfers may require proof of additional insurance or may decline the transport.
Lost and found: any items found in the vehicle will be logged and stored for a reasonable period. Dutch Tours and Transfers will make reasonable efforts to return such items, and shipping or delivery costs will be at the Client's expense.
6.4 Insurance Coverage
Dutch Tours and Transfers maintains statutory liability insurance for its vehicles in accordance with applicable Dutch and EU law, covering third-party liability and passenger injuries up to the insured limits.
The existence of such insurance does not extend the contractual liability of Dutch Tours and Transfers beyond these Terms and Conditions. Any compensation is limited to the amount actually paid out under the relevant insurance policy.
Dutch Tours and Transfers does not provide insurance for the Client's personal belongings or business equipment. The Client remains responsible for arranging appropriate insurance.
6.5 Force Majeure
Force majeure means any event or circumstance beyond the reasonable control of Dutch Tours and Transfers which prevents or significantly hinders performance, including natural disasters, fire, war, terrorism, riots, strikes, epidemics, government restrictions, severe weather and extraordinary traffic disruptions.
In the event of force majeure, Dutch Tours and Transfers may suspend, modify or cancel affected Services without liability for compensation or refund, other than the refund of prepaid amounts for Services not delivered where reasonably appropriate and subject to the cancellation policy.
Dutch Tours and Transfers will, where reasonably possible, inform the Client as soon as practical of any force majeure situation and will endeavour to limit its impact.
6.6 Route and Timing Disclaimer
The route taken is at the reasonable discretion of the chauffeur, taking into account traffic, roadworks, diversions, safety and legal restrictions. Dutch Tours and Transfers does not guarantee the use of any particular route, even if requested by the Client.
While efforts will be made to arrive on time, the Client remains responsible for allowing sufficient buffer time for the journey.
Dutch Tours and Transfers is not liable for missed flights, trains, connections, appointments or events resulting from delays due to circumstances beyond its control.
Clients are strongly advised to plan pick-up times with sufficient buffer.
7. Holiday and Night Surcharges
7.1 Public Holiday Surcharges
Unless explicitly agreed otherwise in writing, a public holiday surcharge of 20% applies only to services performed on New Year's Day and King's Day in the Netherlands.
Due to events and road closures on these days, access to major city centres may be limited. Dutch Tours and Transfers will make reasonable efforts to operate the service or propose an alternative, but cannot guarantee direct access to all addresses.
7.2 Night Surcharge
A night surcharge of 20% applies to all services taking place between 22:00 and 06:00 local time, unless otherwise specified in the offer or confirmation.
For hourly bookings that partly fall within the night period, the night surcharge applies pro rata to the hours or fractions between 22:00 and 06:00.
7.3 Combination of Surcharges
If a service takes place both on New Year's Day or King's Day and during night hours, public holiday and night surcharges may be applied cumulatively, unless stated otherwise in the confirmation.
Any applicable surcharges, including public holiday, night, last-minute and event surcharges, will be clearly indicated in the quotation or booking confirmation wherever reasonably possible.
8. Privacy and Data Protection
8.1 Compliance with Data Protection Laws
Dutch Tours and Transfers processes personal data in accordance with applicable Dutch and EU data protection laws, including the GDPR, to the extent applicable.
8.2 Purpose and Scope of Data Processing
Dutch Tours and Transfers collects and processes personal data, such as name, contact details, pick-up information, flight details and payment details, solely for:
handling enquiries and quotations;
managing and confirming bookings;
planning and performing the Services;
invoicing and payment processing;
complying with legal obligations; and
maintaining business relationships with clients and partners.
Personal data will be kept relevant, accurate and limited to what is necessary for these purposes.
8.3 Data Sharing and Confidentiality
Dutch Tours and Transfers will not sell or disclose personal data to third parties, except where necessary for the performance of the Services, required by law or where the Client has given explicit consent.
Third parties engaged by Dutch Tours and Transfers who have access to personal data are required to treat such data as confidential and comply with applicable data protection laws.
8.4 Data Security and Retention
Dutch Tours and Transfers takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.
Personal data will be retained only for as long as necessary for the purposes described, or as required by law, such as bookkeeping and tax retention periods.
8.5 Rights of Data Subjects
Subject to applicable law, clients and data subjects may have the right to request access to their personal data, request correction or deletion, or object to certain forms of processing.
Requests can be addressed to Dutch Tours and Transfers using the contact details provided in the booking confirmation or on the official website. Dutch Tours and Transfers will respond within a reasonable period, in line with legal requirements.
9. Complaints, Disputes and Governing Law
9.1 Complaints Procedure
Dutch Tours and Transfers aims to provide high-quality Services. If the Client is dissatisfied, they are requested to notify Dutch Tours and Transfers as soon as reasonably possible so that a solution can be sought.
Formal complaints regarding the performance of the Services must be submitted in writing by email within 6 weeks from the date on which the Service was performed or scheduled. Complaints submitted after this period may not be considered.
The complaint should include the Client's name and contact details, booking reference and date of service, a clear description of the complaint and any supporting documentation.
Dutch Tours and Transfers will acknowledge receipt and aim to provide a substantive response within a reasonable period.
9.2 Dispute Resolution
Dutch Tours and Transfers will first seek to resolve disputes amicably through dialogue and, where appropriate, reasonable gestures or solutions.
If a dispute cannot be resolved amicably, the Client and Dutch Tours and Transfers may agree to submit the dispute to mediation or alternative dispute resolution before starting court proceedings.
9.3 Governing Law and Jurisdiction
These Terms and Conditions and any agreement for Services shall be governed by and construed in accordance with the laws of the Netherlands.
Any dispute arising out of or in connection with these Terms and Conditions or any agreement between the Client and Dutch Tours and Transfers shall be submitted to the exclusive jurisdiction of the competent courts in Amsterdam, the Netherlands.
Dutch Tours and Transfers
Amsterdam, The Netherlands Version 2026
For questions, bookings or complaints, please contact Dutch Tours and Transfers via the details provided on the official website or in the booking confirmation.
These Terms and Conditions may be updated from time to time. The version applicable to a booking is the version in force at the time of booking confirmation.
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